Configure Appointment Details

Book an Appointment via the NHS App


You can book an appointment online using the NHS App on your smartphone, computer or tablet.

Visit our NHS App Help page by clicking here for more information on what you can do with your app!

Submit a Non-Urgent Appointment Request Online

You can submit non-urgent appointment requests or queries online and a member the team will get back to you within 48 hours. 

This is for non-urgent queries only, please call the practice if you feel you need to speak to someone today.

For appointment requests, you will be allocated the soonest routine appointment which are currently 4-6 weeks ahead. If you need something sooner than this, please call us for advice on 01539 718080 option 1.

Book an Appointment by Telephone

You can call the practice to book an appointment on: 01539 718080 (option 1)


Extended Access

We offer increased access to pre-bookable routine appointments with GPs, nurses and other healthcare professionals from 9:00am – 1:00pm on Saturday mornings at Helme Chase Surgery. 

These appointments can be booked in advance for routine medical matters, they subject to availability and the reason for your appointment. 

Home Visits

Our Doctors are happy to see patients at home who are housebound or too unwell to attend the surgery.

We ask that any requests for home visits be made by 10.30am if possible, this helps our clinicians plan their day. 

This is only available to patients within our catchment area which can be viewed here under ‘Practice Boundary



If you wish to be accompanied by a chaperone for any consultation, examination or procedure please let a receptionist or the doctor or nurse involved know when booking the appointment. If there is no chaperone available, you may be asked to re-schedule your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Cancel an Appointment

If you no longer need your appointment, please let us know at the earliest opportunity:

  • Contact us online
  • Cancel via the NHS App
  • Call us on 01539 718080
  • Cancel by responding to your appointment reminder message 

Releasing this appointment back into the system will mean it is available for someone who really needs it.


If you require an interpreter to attend with you when you see your Doctor, the interpretor service requires a weeks notice for bookings. Please contact us on 01539 718080 option 1 and we will happily arrange this for you.

Opening Times

Please select a site

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please inform the receptionist when arranging such appointments.